FAQs
Answers on the record, sign-offs, certificates and plans for crew and vessels.
Questions from crew and captains.
Who signs off a task?
The Admin / Head of Department aboard the vessel. They observe the work in person and verify it, or send it back with a note. Their rank, qualification, issuing authority and CoC Number are recorded with the sign-off.
When is a certificate issued?
The certificate is generated automatically once all Basic Safety and mandatory RankSTEP tasks have been verified. It includes a unique certificate ID, a record of all verified tasks, and the details of the officers and Heads of Department who signed them off.
Can I work on tasks outside my RankSTEP?
Yes. You can perform these tasks even if not enrolled, and verified work is kept. You will enroll once all the mandatory tasks in your current RankSTEP are completed, and Certificate is received.
What happens when I leave a vessel?
Verified work stays on your record. Tasks still in review return to Not started and must be submitted again on your next vessel. The Admin / Head of Department can still write you a reference.
Who pays for the crew seat?
Either the crew member, through a monthly, quarterly or annual subscription, or the vessel, which covers the cost while the crew member is on board. Admin accounts are always free.
How does a vessel get set up?
The Captain or Head of Department creates the vessel account on the web app and invites the crew to join. Crew members can also find their vessel in the app and request to join.
How does a recruiter verify a certificate?
Recruiters can enter the certificate ID on the Verify Certificate page or scan the QR code on the PDF. The record displays the certificate holder, all verified tasks, and the officers and Heads of Department who signed them off.
Can crew share their record with an employer?
Yes. Crew can share a certificate as a PDF or send a link to their profile. Recruiters and captains see the verified record without needing an account.
